(接上期)本期重点介绍eTOM在通信运营企业组织架构设计、岗位设置和职责分工方面的应用。流程运行依赖于组织角色的执行,流程优化能够推动组织的优化,而不合理的组织又制约着流程的进一步优化。因此,为建立高效运行的流程体系,组织和流程之间必须不断地进行调整和优化。 (Continued) This issue focuses on the application of eTOM in the organizational structure design, job setting and division of responsibilities of the telecom operators. Process operation depends on the implementation of the role of the organization, process optimization can promote the optimization of the organization, and unreasonable organizations also restrict the further optimization of the process. Therefore, in order to establish a process system that runs efficiently, the organization and process must be continuously adjusted and optimized.