一家澳洲大型金融服务公司,近日聘请睿仕管理顾问公司进行了一项调查,试图找到企业中高绩效者的与众不同之处。调查以创造赢利、团队协作、客户服务满意度和其它关键绩效指标作为衡量标准,结果发现:高绩效的经理,往往是那些花更多时间和员工进行沟通,并和员工一同分析工作进展的人,而他们都有一个有趣的特点:爱聊天。 A major Australian financial services firm recently hired Rexroth to conduct a survey that sought to find the difference among high performers in an organization. The survey, measured by profitability, teamwork, customer service satisfaction and other key performance indicators, found that highly-performing managers are often those who spend more time communicating with employees and analyzing progress with employees And they all have a fun feature: love to chat.