如果你还在以为仅提供24h服务热线、组建一支专业的售后工程师队伍就是服务,那么,你得开始关注——在研发过程中,甚至在产品研发之前就开始深入用户进行调查,设备和产品在用户现场安装调试后,还对其进行运行跟踪和定期的维护与诊断,这种全生命周期的服务正在兴起。 If you are still thinking of just providing a 24-hour service hotline and setting up a team of professional after-sales engineers to serve you, then you have to start paying attention - in the development process, even before the product development begins in-depth user surveys, equipment and products After installation and commissioning on the site of a user, it is also tracked and regularly maintained and diagnosed. This full lifecycle service is on the rise.