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最近,国家邮政局正式颁布实施《邮政业消费者申诉处理办法》,同时,全国统一特服电话——“12305”也已正式开通,消费者可通过特服电话向当地邮政管理局或国家邮政局提出申诉。
Recently, the State Post Bureau formally promulgated the Measures for Handling Consumer Complaints in the Postal Sector. At the same time, the national unified special service phone “12305” has also been officially opened. Consumers can call the local postal administration or country The post office filed a complaint.