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目的:探讨人性化护理管理在急诊患者护理工作中的作用。方法:选择于2014年4月~2015年7月绍兴市人民医院急诊科收治的160例各类疾病患者为对象。采用随机分组方式分为观察组与对照组,每组各80例。对照组实施基础护理,观察组将人性化护理贯彻于临床干预,对比分析两组护理工作的效果(患者满意度)。结果:观察组的护理人员评价度和满意度显著高于对照组(P<0.05)。结论:急诊患者采用人性化护理,有助于良好医患关系的建立,可增强患者的自信心,提高患者的护理满意度,有利于急诊治疗的顺利实施。
Objective: To explore the role of humanized nursing management in emergency patient care. Methods: A total of 160 patients with various diseases admitted to the Emergency Department of Shaoxing People's Hospital from April 2014 to July 2015 were selected as the subjects. Randomized divided into observation group and control group, each group 80 cases. In the control group, the basic nursing was implemented. The observation group put humanized nursing into clinical intervention and compared the effects of the two nursing work (patient satisfaction). Results: The nursing staff evaluation and satisfaction in the observation group were significantly higher than those in the control group (P <0.05). Conclusion: The use of humanized care in emergency patients can help to establish a good doctor-patient relationship, enhance patient confidence, improve patient satisfaction and facilitate the smooth implementation of emergency treatment.