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深圳电信分公司围绕“团队协作为客户”的服务主题,开展了多项服务创新工作,收到了很好的效果。深圳电信的体会是,①建章立制是服务质量体系有效运作的根本;②服务窗口是企业服务人员素质与管理水平的直接体现;③客户回访是及时发现并解决客户问题的有效手段;④解决服务热点问题是服务工作的重中之重;⑤开展“服务制胜”活动,实现以服务赢市场;⑥通过热点例会制度,解决随时出现的服务热点问题。
Shenzhen Telecom branch around the theme of “teamwork as a customer” service, launched a number of service innovation, received good results. The experience of Shenzhen Telecom is that: ① Establishing a system of rules and regulations is the foundation of an effective operation of the service quality system; ② The service window is a direct manifestation of the quality and management level of enterprise service personnel; ③ Customer feedback is an effective means to discover and solve customer problems in time; To solve the problem of service hot spot is the top priority of service work; ⑤ carry out “service win” activities to achieve service win market; ⑥ hot spot regular meeting system to solve any hot spot service problems.