接听电话◆做好准备好记性不如烂笔头。助理应养成做电话记录的习惯,否则很有可能发生遗忘或张冠李戴的情况。因此,电话机旁应准备好专用的电话记录纸和笔,不要等电话铃响了才去找记录工具。电话记录应包括以下几项内容:什么时间、谁打来的、打给谁的、电话内容、接电话人、处理结果(比如替××转达、让对方以后再来电话或者给对方回个电话等)。◆不让电话铃响超过三遍一般应在电话铃响两遍后接电话,最好不 Answer the call ◆ well prepared to write bad as written. Assistants should develop the habit of making phone calls, otherwise it is very likely to be forgotten or unprofitable. Therefore, the telephone should be prepared next to a dedicated phone recording paper and pen, do not wait for the phone rang to find the recording tool. Telephone records should include the following: what time, who called, who call, the content of the phone, answer the phone, deal with the results (such as ×× forwarded to each other later call or call back to the other party ). ◆ Do not let the phone ring more than three times in general should answer the phone after ringing twice, preferably not