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企业的学习发展部门存在的价值是什么?企业为什么要招聘专职的培训管理者?作为商业机构,企业追求的是为相关利益者创造价值,因此企业希望学习发展部门能够像其他业务部门一样,提供让“客户”满意的“产品”。既然“培训”也是一种产品,仅仅将其简单打包送给客户就完事了吗?当然不是,培训也需要经过前期战略定位、客户需求调研、研发和设计、生产、包装、出货、客户体验、技术支持、客户服务等流程。目前,大部分企业的学习发展部门主要扮演
What is the value of the learning and development department of an enterprise? Why should a company recruit a full-time training manager? As a business organization, companies are seeking to create value for their stakeholders. Therefore, enterprises hope that the learning and development department can provide the same benefits as other business departments Let “Customer ” satisfied “Product ”. Of course not, the training also needs to go through the pre-strategic positioning, customer needs research, research and development and design, production, packaging, shipping, delivery and after-sales service, Customer experience, technical support, customer service and other processes. At present, most enterprises’ learning and development departments mainly play