客舱服务通常是由空乘服务人员完成的,它是整个空乘服务过程中最重要的一个环节。在进行客舱服务的时候,空乘服务人员会和乘客进行面对面的交流,这是体现航空公司形象的关键时刻。通过大量的调查和研究,笔者发现若将专业的课程体系、“校企合作”的教育模式、学生参与的教学评价等进行一体化管理,将会使学生的客舱服务能力得到提高,完善学生的客舱服务技能。 Cabin service is usually done by flight attendants, which is the most important aspect of the entire flight attendant service. During the cabin service, the flight attendant will hold face-to-face meetings with the passengers, which is a crucial moment for the airline’s image. Through a large number of investigations and studies, I found that if the professional curriculum system, “school-enterprise cooperation” education model, teaching evaluation of students involved in integrated management, will enable students to improve cabin service capabilities, improve Student’s cabin service skills.