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工业设计中的客户思维分为三个类别:对外部客户的客户思维,对合作伙伴(合作部门)的客户思维,对内部同事的客户思维。对外部的客户要为客户、替客户思考,逆向思维,管理客户行为——进行规范化管理,引导客户思维。对合作伙伴(合作部门)的客户,要采取合作的态度、运用共赢思维,把合作者当客户——不苛求、不退让、不推脱,分工协作,引导整体走向。对内部同事应用客户思维,其实就是营造一种尊重、体谅、共赢、和谐、温暖的内部文化氛围,带动整体工作的提升。
Customer thinking in industrial design is divided into three categories: customer thinking to external customers, customer thinking to partners (partner departments), and customer thinking to internal colleagues. For external customers to customers, clients thinking, reverse thinking, customer behavior management - standardized management, and guide the customer thinking. To partners (cooperation department) customers, we must take the attitude of cooperation, the use of win-win thinking, the partners as customers - not demanding, not concessions, not shirk, division of labor to guide the overall trend. Applying customer thinking to internal colleagues actually creates an internal cultural atmosphere of respect, understanding, win-win, harmony and warmth and drives the improvement of the overall work.