近年来,银行业暴利、收费名目多、排队时间长、服务待改善等问题备受社会各界关注,履行企业社会责任成为银行业内的一个热门话题。本文论述了银行业履行社会责任的必要性,揭示了银行业履行社会责任存在的问题,提出了银行业强化社会责任的政策建议。 In recent years, problems such as excessive profits in the banking industry, excessive fees, long queue times, and unsatisfactory services have attracted attention from all walks of life. The fulfillment of corporate social responsibility has become a hot topic in the banking industry. This paper discusses the necessity of the banking industry to fulfill its social responsibilities, reveals the problems existing in the banking industry in fulfilling its social responsibilities, and puts forward policy recommendations for strengthening the social responsibilities of the banking industry.