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如果没有员工的满意,餐饮企业的服务产品就不可能成为带有感情成分的优质产品,也就难以获得顾客的满意。餐饮企业应努力提升员工的满意度,主要途径有:招聘合适的员工,提高员工工作回报,提高员工对工作本身的兴趣,让员工感到被关心、尊重与理解,重视员工的培训与进修,为员工设计职业生涯规划,给予员工适当的自主权,营造舒适的工作环境,构建先进的企业文化。
If you do not have the staff’s satisfaction, the food and beverage company’s service product can not become a good product with emotional ingredients, it is difficult to obtain customer satisfaction. Catering companies should strive to enhance employee satisfaction, the main ways are: hiring the right staff, improve employee return on work, improve employee interest in the work itself, so that employees feel concerned about, respect and understanding, emphasis on staff training and further training for Staff design career planning, giving employees the appropriate autonomy, create a comfortable working environment, and build an advanced corporate culture.