当前因维权意识的提高和就医压力增大等多种因素影响,医疗纠纷难以避免。当医疗纠纷发生了,如何积极处置和有效应对,值得探讨和深思。本文通过对一起输注非相容性血浆制品产生医疗纠纷成功处置经验的深入分析和反思,从中得到的启示是:医院积极主动作为、地方政府及公安和司法力量的必要干预是成功处置的基础,医患双方坦诚有效的协调沟通是成功处置的关键,藉此医院进一步完善医疗纠纷处置规程、输血科健全质量管理体系,对类似可能的医疗纠纷将起到防微杜渐的作用。 At present, the medical disputes are hard to avoid due to the influence of various factors such as the awareness raising of rights protection and the pressure of medical treatment. When medical disputes happen, how to handle and deal with them effectively is worth discussing and thinking deeply. In this paper, through in-depth analysis and reflection on the successful disposal of medical disputes caused by the infusion of incompatible plasma products, the enlightenment from this paper is that the hospital takes the initiative and the necessary intervention of local government and public security and judicial forces is the basis of successful treatment The frank and effective communication and coordination between doctors and patients is the key to successful disposal. Therefore, the hospital will further improve the medical dispute resolution procedures and the blood transfusion department will improve its quality management system and play an anti-micro-role in similar possible medical disputes.