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近年来,中国电信江苏公司适应新常态、拿出新思路、注入新活力,深入推进服务转型,既以深厚的技术积淀、高效的服务体系,巩固传统服务优势,义借助互联网思维、立足体验感知,玩转移动互联网密码,老树绽新花,花开别样红。三转向:探明服务转型路径“践行一去两化新三者战略,接应全面深化改革要求,扎实推进服务互联网化转型。”3月11日落幕的中国电信江苏公司2015年度客户服务工作会议,为全年服务工作定下了主基调。服务互联网化转型,怎么转?江苏电信党组书记、总经理肖金学给出的答案是:转思维、转模式、转机制。转思维。去电信化思维、立互联网思维,其核心是以客户为导向,把客户需求
In recent years, China Telecom Jiangsu Corporation to adapt to the new normal, come up with new ideas, inject new vitality, and further promote the service transformation, both deep technology accumulation, efficient service system, consolidate the advantages of traditional services, justice through Internet thinking, based on experience perception , Fun mobile Internet password, the old tree blooming flowers, blooming alike red. Three Turn: Prove the Path of Service Transformation “Practice the new three strategies of one and two, meet the requirements of the reform in an all-round way and push forward the transformation of service Internet. ” China Telecom Jiangsu Corporation, which ended on March 11, 2015 Customer Service Work conference, set the main tone for the annual service work. Service Internet transformation, how to turn? Jiangsu Telecom Party Secretary, General Manager Xiao Jinxue gives the answer is: turn thinking, turn mode, transfer mechanism. Turn thinking. To telecommunications thinking, Internet thinking, the core is customer-oriented, customer needs