随着医疗卫生事业改革的不断深入,人们的自我保护意识、法制意识日益增强,各级医院面临着前所未有的机遇和挑战,随着医疗保险制度的全面推行,医疗服务的模式已从单纯的生物医学模式向社会—心理—生物医学模式转变,也决定了医院所提供的服务必须具有责任感和质量意识。近年来医疗纠纷呈上升趋势已成为社会的热点和难点,加强医院管理、创造最佳医疗服务,防范医疗纠纷的产生乃是当今所有 With the continuous deepening of medical and health care reform, people’s awareness of self-protection and awareness of the legal system are increasing, and hospitals at all levels are facing unprecedented opportunities and challenges. With the full implementation of the medical insurance system, the medical service model has evolved from pure biological. The shift from the medical model to the social-psychological-biomedical model also determines that the services provided by the hospital must have a sense of responsibility and quality. The rising trend of medical disputes in recent years has become a hot and difficult issue in society. Strengthening hospital management, creating optimal medical services, and preventing the occurrence of medical disputes are all current