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目的:对供应室作业标准在供应室环节质量控制管理中的应用及效果进行探讨。方法:制定作业标准,成立质控管理小组,严格工作流程,针对各环节中出现的不完善行为及护理缺陷进行讨论学习,并不断整改。结果:对护理缺陷管理实施前后结果进行比较,实施后在发放物品、器械洗涤、物品包装、高压灭菌、灭菌物品管理等护理缺陷的发生率明显降低,差异显著(P<0.05);实施后临床科室的总满意率为90.00%,明显高于实施前临床科室总满意率的53.33%(P<0.05)。结论:在供应室环节质量控制管理中,采用供应室作业标准能够有良好的应用效果,可以减少或杜绝护理缺陷的发生,可以及时控制、防止医疗事故的发生,提高工作质量。
Objective: To discuss the application and effect of supply room operation standard in quality control management in supply room. Methods: To set operating standards, set up quality control management team, and strictly work process, in view of the various aspects of imperfect behavior and nursing defects to discuss and learn, and continue to rectify. Results: The results of nursing defect management were compared before and after the implementation. After the implementation, the incidence of nursing defects such as dispensing items, equipment washing, articles packaging, autoclaving and sterilized articles management was significantly reduced (P <0.05) The total satisfaction rate of post-clinical departments was 90.00%, which was significantly higher than 53.33% (P <0.05) of the total satisfaction rate of clinical departments before implementation. Conclusion: In the quality control management of supply chain, the adoption of supply room operating standards can have good application effects, reduce or eliminate the occurrence of nursing defects, control in time, prevent medical accidents and improve the quality of work.