彼得斯和哈佛大学的波特教授可说是当今世上酬劳最高、最受欢迎的管理演说家。他呼应了80年代后期许多管理大师的看法,强调金字塔式的层级结构已经过时,未来的组织将走向平行、快速、跨功能的合作型结构。彼得斯为管理者提出45句管理格言,包括:品质革命;成为服务狂;全员顾客反应;企业无论大小,要真正国际化;力求独特;倾 Peters and Professor Porter of Harvard University can be regarded as the highest paid and most popular management speaker in the world today. He echoed the views of many management masters in the late 1980s, emphasizing that the pyramidal hierarchy was outdated and that the future organization would move toward a parallel, rapid, and cross-functional cooperative structure. Peters proposed 45 management maxims for managers, including: quality revolution; becoming a service madness; full customer response; whether the company is large or small, to be truly international; strive for uniqueness;