一、我国铁路客运现状在国内铁路客运运输市场中,管理方法比较落后,无论从企业的收益上还是顾客的满意程度上讲都不尽如人意。整个铁路运输业的核心竞争力并没有因铁路提速等改进而得到显著增强,广大顾客的需求也并没有获得最大的满足。长期处于卖方市场的铁路,受到来自其它运 First, the status quo of China’s railway passenger transport In the domestic railway passenger transport market, management is relatively backward, both in terms of corporate earnings and customer satisfaction are not satisfactory. The core competitiveness of the entire railway transport industry has not been significantly improved due to the improvement of the railway speed and so on, and the demand of the vast majority of customers has not yet met its maximum satisfaction. Long-term in the seller’s market, the railway, from other transport