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当今的社会是信息化的社会,多媒体网络技术应用到社会的各个领域,那么,图书馆的参考咨询服务平台和服务方式方面都发生了革命性的转变。比如,从邮件系统的查询到网络的直接咨询平台,从一般性的导读到直接的文献服务等。但是,这仅限于大型的图书馆,一般中小型图书馆的管理者还未曾接触到参考咨询服务这项工作。许多的图书管理者在参考咨询方面的工作严重滞后,在服务上与社会的需求不协调。近些年来,随着我国人民物质生活水平的日益增长,对精神文化的需求也随之越来越多。同时,国家对群众的文化生活也是给予高度的重视,各地政府加大对当地图书馆的投资和扶持力度就是这方面很好的例证。
Today’s society is an information society, multimedia network technology applied to all areas of society, then, the library reference service platform and services have undergone a revolutionary change. For example, the inquiry from the mail system to the network of direct consulting platform, from the general guide to the direct documentary services. However, this is limited to large libraries, and managers of small and medium-sized libraries do not yet have access to reference services. Many librarians are seriously lagging behind in their work on reference counseling and are not in harmony with the needs of society in service. In recent years, as the material living standards of our people have been increasing, so has the demand for spiritual culture. At the same time, the state attaches great importance to the cultural life of the masses, and various local governments have exerted great efforts in investing and supporting local libraries. This is a very good example in this regard.