门诊患者满意度是评价医院门诊医疗服务质量的重要指标,有效地掌握患者需求的变化,科学地评价患者对医疗服务的满意程度,是医院管理领域面临的重大课题。量化的门诊患者满意度影响因素研究已经越来越受到学界的重视,并搭建起一定的研究基础。本文将从研究对象、研究内容、研究方法、研究结果、研究意义等方面入手,对国内外研究进展进行综述。 Outpatient satisfaction is an important index to evaluate the quality of outpatient medical services. To effectively grasp the changes of patients ’needs and to evaluate patients’ satisfaction with medical services scientifically is a major issue in hospital management. The research on the influencing factors of the quantitative outpatient satisfaction has been paid more and more attention by the academic circles and set up a certain research foundation. This article will start with the research object, research content, research methods, research results, research significance and so on, and reviews the research progress at home and abroad.