中国工会十六大报告中提出,着眼于更好地满足职工群众多层次需求,构建服务职工工作体系。这是基于对工会工作所面临的经济社会发展环境和职工队伍状况的正确分析基础上作出的部署,对于工会保障工作的创新发展具有现实的指导意义。尤其对于苏州这样经济社会发展相对较快、外来务工人员相当集中的地区,必须加快从帮扶救助到全面服务的转型,从扩大服务范围、完善服务网络、创新服务手段、 The report of the 16th National Congress of the Chinese Trade Unions put forward that we should focus on better meeting the needs of the masses of workers and building a working system for service workers. This is based on the correct analysis of the economic and social development environment and the workforce conditions faced by the work of trade unions and provides a realistic guideline for the innovation and development of the work of safeguarding trade unions. Especially for such a relatively fast economic and social development in Suzhou and a large concentration of migrant workers, it is imperative to speed up the transition from helping aid to full-service development, from expanding service areas, improving service networks, innovating service means,