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为了开拓服务渠道,满足大众多样化服务需求,逐步实现传统服务向互联网新型服务模式的转型,根据中国联通集团总部要求及江苏联通客服部工作布署,南通客服呼叫中心于2013年8月份组建了多媒体客服小组,负责承接全省微信客服、在线客服以及江苏联通官方微博的对外人工服务工作。江苏联通多媒体客服小组共有11名员工,其中班长1人,客服代表10人。她们坚守岗位,克服种种困难,承担了全省十三个地市客户的在线咨询、业务查询和投诉、故障申告,为客户提供13个
In order to develop service channels and meet the diversified service needs of the public, and gradually realize the transformation of traditional services to a new Internet service model, according to the requirements of China Unicom Group headquarters and the deployment of Jiangsu Unicom Customer Service Department, Nantong Customer Service Call Center was established in August 2013 Multimedia customer service team responsible for undertaking the province’s WeChat customer service, online customer service and Jiangsu Unicom’s official microblogging external labor services. Jiangsu Unicom multimedia customer service team a total of 11 employees, including a squad leader, customer service representatives 10 people. They stick to their posts and overcome various difficulties. They have undertaken online consultation, business inquiries and complaints of customers in 13 cities in the province, failed claims and provided customers with 13