顾客对每一个组织的重要性在“上帝”这一称呼中尽可显示出来。为此,人们总结出了协调顾客关系的CS(顾客满意Customer Satisfaction的英文缩写)经营战略。这种战略据称包含了“顾客至上”和“顾客总是对的”两层含义,即要求组织一切做法以顾客为本,让顾客满意。在操作上,顾客满意就是满足顾客的需求。从组织以自我为中心到以顾客 The importance of customers to each organization is best demonstrated in the title “God.” To this end, people have summed up the business strategy of CS (customer satisfaction Customer Satisfaction abbreviation) coordination of customer relations. This strategy is said to include the two meanings of “customer first” and “customer always right”, which means to organize all the practices to be customer-oriented and customer satisfaction. In operation, customer satisfaction is to meet customer needs. From organization to self-centered to customer