生活中,常听到有些消费者反映在购买商品或接受服务中遇到麻烦事后不知怎么办,有的在消费权益受到侵害后采取的态度是一忍了之。今年开始实施的《中华人民共和国消费者权益保护法》第34条对上述情况做了明确的规定,这些规定,就是消费者和经营者发生消费权益争议时解决争议的途径:一、与经营者协商和解所谓协商和解,是指消费者与 In my life, I often hear that some consumers find it hard to do something after they have trouble buying goods or receiving services. Some have taken the attitude after the consumer rights have been violated. Article 34 of the “Law of the People's Republic of China on the Protection of the Rights and Interests of Consumers”, which came into effect this year, makes clear the above-mentioned circumstances. These stipulations are the means of settling disputes when consumer rights disputes occur between consumers and operators: Negotiation Settlement The so-called negotiation settlement refers to consumers and