论文部分内容阅读
目的跟踪有不愉快献血经历的献血者后期无偿献血情况,为发现血站献血服务中的缺陷及改进服务提供参考依据。方法通过对2006～2007年随机电话回访反馈,录入Excel后统计分析。通过和无不愉快献血经历的献血者重复献血率的比较,分析献血者对血站献血服务的各方面的期待值。结果电话回访7 314名无偿献血者,有214名无偿献血者在穿刺技术、献血服务方法、献血后轻度不适感及献血反应等方面有抱怨。而这214例有抱怨的无偿献血者178例后期没有再次参加无偿献血,明显低于无抱怨献血者的重复献血率。另外,在218例抱怨的无偿献血者中,130例为初次无偿献血,后期仅1人再次参加无偿献血。结论对献血者不愉快献血经历要认真对待分析,找出对策,加以解决,以此提高重复献血率。
Objective To track the situation of unpaid blood donation in the later stage of blood donation with unpleasant blood donation experiences and to provide reference for discovering the flaws in blood donation service and improving the service. Methods Through 2006-2007 random telephone feedback, after entering the Excel statistical analysis. By comparing blood donation repeat blood donation rate with unpleasant blood donation experience, the donors’ expectation of all aspects of blood donation blood donation service was analyzed. Results A total of 7 314 unpaid blood donors were interviewed by phone. There were 214 unpaid blood donors complaining about puncture techniques, blood donation methods, mild discomfort after blood donation, and blood donation reactions. Of the 214 cases of grievances unpaid blood donors 178 did not participate in voluntary blood donation again later, significantly lower than the non-complacent blood donors repeated blood donation rate. In addition, out of 218 complained unpaid blood donors, 130 cases were initially unpaid blood donations, and only 1 person later participated in unpaid blood donations. Conclusion Unpleasant blood donation blood donors should seriously treat the experience, find out the countermeasures to be resolved, in order to improve the rate of repeat blood donation.