指出参考咨询服务是各级公共图书馆的重要业务之一,一直为图书馆界所重视,而国家图书馆的参考咨询服务政策具有很强的示范效应,往往为各图书馆所仿效。以美国国会图书馆、英国大英图书馆及澳大利亚国家图书馆为研究对象,由参考咨询服务政策分析比较国家图书馆对于服务对象与范围的界定,并藉此针对我国图书馆参考咨询服务的发展提出相关意见建议。 It points out that reference service is one of the most important business of public libraries at all levels and has always been valued by the library community. The reference service policy of the National Library has a strong demonstration effect, which is often followed by various libraries. Taking the Library of Congress, the British Library of England and the National Library of Australia as research objects, this paper analyzes the definition of service objects and scope of National Library by reference to the policy of reference service and proposes the reference to the development of reference service of Chinese Library Related suggestions.