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一、网络经济时代对传统呼叫中心提出了新的挑战随着网络知识经济的到来,人们生活、工作的方式与网络越来越密不可分,传统呼叫中心显得越来越不适应网络经济时代要求,如今的人们不再满足传统的语音服务,他们渴望享受到任意组合的媒体通信(IP语音,电子邮件,视频)服务。因此新一代的网络呼叫中心在此背景下孕育而出,可以相信采用这种综合媒体技术的网络呼
First, the era of network economy on the traditional call center posed a new challenge With the arrival of the knowledge-based network economy, people live and work more and more inseparable with the network, the traditional call center is more and more unsuited to the requirements of the era of network economy, Today’s people are no longer satisfied with traditional voice services and are eager to enjoy any combination of media communications (voice over IP, email, video) services. Therefore, a new generation of network call centers nurtured in this context, you can believe that using this comprehensive media technology network call