我院门诊开展导诊工作 4年来 ,现已有 2 6人的导诊护士为日门诊量 2 0 0 0～ 35 0 0人次前来就诊的患者提供咨询、分诊、导诊、宣教、指导和保证就诊秩序的服务。为了不断提高导诊工作的服务质量 ,满足就诊患者日益增长的各种需求 ,并根据导诊工作的性质和目前管理中的不足 ,去 In the past 4 years since the out-patient clinic conducted in our hospital, there are now 26 nurse-visiting nurses who provide consultation, triage, referral, mission guidance and guidance to patients who visited the clinic between 2000 and 3500. And to ensure that the order of treatment services. In order to continuously improve the service quality of the referral work and meet the increasing demands of the visiting patients and according to the nature of the referral work and the current management deficiencies,