消费者权益保护涉及到千家万户的切身利益,既是社会各方面普遍关注的重要领域,也是我国政府和公共团体维护社会公共利益的基本内容。1994年1月开始施行的现行《消费者权益保护法》(以下为《消法》),对保护消费者的合法权益,维护社会经济秩序,促进社会主义市场经济健康发展发挥了重要作用。近20年来,随着经济社会不断发展,我国的 The protection of the rights and interests of consumers involves the vital interests of millions of households and is not only an important area of ​​universal concern to all sectors of society, but also the basic content of safeguarding social and public interests by our government and public organizations. The current Law on the Protection of Rights and Interests of Consumers (hereinafter referred to as “Consumer Law”) started in January 1994 has played an important role in protecting the legitimate rights and interests of consumers, maintaining the social and economic order and promoting the healthy development of the socialist market economy. In the past 20 years, with the continuous economic and social development in our country