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目的:探讨和分析缩短急诊患者滞留时间的有效方法。方法:急诊患者滞留的原因有多种,急诊的数量多、急诊的医护人员不足分配、急诊就诊的程序与普通就诊的程序相同,从而致使急诊速度过慢,不能及时分流就诊、是专科入院程序相对繁琐复杂。根据急诊患者滞留的原因,采取一定的措施减少急诊患者的滞留,主要是优化急诊程序,、优化急诊的人力资源分配,适当的增加医护人员的值班人员和运转人员,制定科学、标准的服务流程,建立绿色的急诊的通道,最后还应加强急诊滞留的预警机制。在措施实施后,比较急诊滞留时间和急诊患者对急诊的满意度。结果:在措施实施之后,急诊患者的滞留时间经统计为24.2分钟,比原来的急诊滞留时间的40分钟缩短了15.8分钟;患者对急诊滞留时间的满意度为94.2%,比原来的87.7有所提高。结论:因此,在对急诊患者的流程等方面进行改造之后,有效的解决了急诊患者滞留时间,提高了患者对急诊时间的满意度。
Objective: To explore and analyze effective methods to shorten the residence time of emergency patients. Methods: There are many reasons why emergency patients stay for a long time. There are a large number of emergency patients and emergency medical personnel who are not assigned. The procedure of emergency treatment is the same as that of ordinary medical treatment. As a result, emergency treatment is too slow and can not be diverted timely. Relatively complex and complicated. According to the causes of emergency patients stay, take certain measures to reduce the emergency patient stay, mainly to optimize emergency procedures, optimize the allocation of human resources in emergency, the appropriate increase in medical staff on duty and operations personnel, the development of scientific and standard service processes , Establish a green emergency channel, and finally should strengthen early warning stranded emergency mechanism. After the implementation of the measures, emergency visits and emergency patients were compared for their length of stay. Results: After the implementation of the measures, the emergency patients ’retention time was calculated as 24.2 minutes, which was 15.8 minutes shorter than the 40 minutes of the original emergency residence time. The patients’ satisfaction with the emergency residence time was 94.2%, which was 87.7% improve. CONCLUSIONS: Therefore, after the transformation of emergency procedures and so on, the effective treatment of emergency patients’ residence time and the satisfaction of emergency patients are improved.