郑州商界近日冒出一件新鲜事:凡在华侨友谊总公司所属商场购买大件耐用消费品的顾客,均能得到一张营业员递上的名片。这种印有营业员姓名、电话、地址、服务项目及投诉电话的“销售名片”由公司统一印制,随商品送给顾客,以便在遇到难题或要求退货时直接与营业员联系解决。时下,大多数有远见的企业都建立了大件耐用品售后服务制 The business community in Zhengzhou recently came up with something new: Customers who purchase large-scale consumer durables at shopping malls affiliated with the Overseas Chinese Friendship Corporation can get a business card delivered by a salesperson. This printed “sales business card name”, telephone number, address, service items and complaint phone number printed by the company unified, with the goods sent to customers in order to encounter problems or request a direct return to the salesperson to solve. Nowadays, most far-sighted companies have established aftermarket service for large durables