论文部分内容阅读
目的:对基于病情分级的急诊服务标准的应用方法和效果进行分析和探讨。方法:选择2015年5月~2016年4月在医院急诊科接受治疗的急危重症患者120例,采用随机数字表法分成观察组和对照组,每组各60例。对照组应用传统急诊服务标准,观察组应用基于病情分级的急诊服务标准。对两组患者的急诊抢救室滞留时间、患者满意度进行比较。结果:对照组患者急诊抢救室滞留时间为(18.57±1.07)h,观察组为(13.13±0.59)h,观察组患者急诊抢救室滞留时间更短(P<0.05)。对照组患者总体满意度为(4.13±0.44)分,观察组为(4.91±0.25)分,观察组患者总体满意度更高(P<0.05)。结论:应用基于病情分级的急诊服务标准,使得急诊服务有章可循,能显著降低急诊抢救室滞留时间,提高患者满意度。
OBJECTIVE: To analyze and discuss the application methods and effects of emergency service standards based on the grading of disease. Methods: A total of 120 acute critically ill patients admitted to the emergency department of the hospital from May 2015 to April 2016 were randomly divided into observation group and control group with 60 cases in each group. The control group used the traditional emergency service standard, and the observation group applied the emergency service standard based on the disease grade. The two groups of emergency room emergency room retention time, patient satisfaction were compared. Results: In the control group, the emergency room retention time was (18.57 ± 1.07) h in the observation group and (13.13 ± 0.59) h in the observation group. The emergency room in the observation group had shorter residence time (P <0.05). The overall satisfaction of the control group was (4.13 ± 0.44) points, the observation group was (4.91 ± 0.25) points, and the observation group was more satisfied with the overall satisfaction (P <0.05). Conclusion: The application of emergency service standards based on the grading of the illness makes the emergency service follow the rules and regulations, can significantly reduce the emergency room emergency room retention time and improve patient satisfaction.