当前,关于图书馆读者工作规范化服务理论尚未有统一的论述,实践中也没有统一的标准,图书馆工作者行为上更无统一的服务规范。为适应新时期工作的需要,本文就礼貌服务、讲究语言艺术这个图书馆读者工作规范化服务的核心加以探讨。所谓规范是指人们理论和实践上应遵循 At present, there has not been a unified discussion about the standardization service theory of library readers’ work and there is no uniform standard in practice, and there is no uniform service standard on the part of library workers. In order to meet the needs of the new era of work, this article on the courtesy services, pay attention to the language art library reader service standardization of the core to be explored. The so-called norms that people should follow in theory and practice