近代的质量管理的许多基本概念与方法起源于早期的贝尔电话系统。他们早就认识到质量管理在通讯网络中的重要性,因此开创了质量科学的研究,这项工作后来对现代社会的各个方面均产生了深远的影响。 电话网络实质上是一个庞大的系统。为了能够实现长距离通讯,网络的 Many of the basic concepts and methods of modern quality management originated in the early Bell telephone system. They have long recognized the importance of quality management in communications networks and, as a result, started a qualitative science study that later had a profound impact on all aspects of modern society. The telephone network is essentially a huge system. In order to be able to achieve long-distance communications, network