一、为加强处理人民来信,办好接见人民来访工作,根据本府一九五三年五月二十三日对此项工作的决定,制订本办法。二、本府所属各部门应指定专门兼职干部承办人民来信、来访工作,并将指定干部之姓名送市府办公室备查,此项兼职干部与本府问事处工作人员均应以熟悉政策,有一定工作能力,并对群众有高度热情耐心踏实者担任,一般下应随意调动。市府办公室负责与各部门承办人员经常取得联系,在业务上经常督促指导。三、各部门及问事处收到群众来信后,必须及时由承办人负责摘由、登记、编号(不得与一般收文簿相混)送负责同志批阅,及时分交主管单位处理,并应建立卡片或催办笺等制度检查督促。四、对人民群众直接问事或来访,均应热情招待,诚恳接谈,并认真负责的解决问题。对来访者所提问题能立即解决者立即妥为解决,如 First, in order to strengthen handling of people’s letters and doing well to meet with people, we formulated this approach according to our decision on this work on May 23, 1953. Second, all departments of this government should appoint special part-time cadres to host letters and visits from the people and send the names of the designated cadres to the municipal government office for reference. The part-time cadres and the staff of the government department should be familiar with the policies and have A certain ability to work, and have a high degree of enthusiasm for the masses of people who are meticulous, generally should be free to mobilize. The municipal office is responsible for making frequent contacts with the contractors of various departments and often supervising and guiding the business. 3. After receiving letters from the masses, all departments and the Q & A offices must timely be responsible for the abstract, registration and serial number (which should not be confused with the general receipt), be sent to the responsible comrades for approval, and be handed over to the competent authorities for timely processing and should be established Card or reminder system checks and other supervision. Fourth, direct questions or visits to the masses of the people should be warmly welcomed, sincere conversation, and earnestly and responsible solution to the problem. For visitors to solve the problem immediately resolved immediately, such as