论文部分内容阅读
随着“大营销、大服务”理念的不断普及,目前供电企业已经能够提供多种电费的缴纳方式,如:自助缴费终端、拉卡拉、银行代扣、网上交费、邮政代收、超市网点座收等,提供多种缴纳方式的目的就是要引导不同的客户群体选择最适合的方式,更加方便快捷地交纳电费。不过,虽然选择众多,但是收费仍然没有完全摆脱“难”的境地,因此,提供更加“人性化”的收费方式成为供电企业亟待解决的问题。
With the continuous popularization of the concept of “big marketing and big service”, the current power supply enterprises have been able to provide a variety of payment methods for electricity, such as self-service payment terminals, La Cala, bank withholding, online payment, postal collection, Supermarket outlets and so on, to provide a variety of ways to pay is to guide the different customer groups choose the most suitable way to pay more quickly and easily electricity. However, although many choices, but the charges are still not completely out of “difficult ” situation, therefore, to provide more “human ” charging method has become a power supply enterprises to be solved.