日本著名的质量管理大师东京理科大学教授狩野纪昭提出的魅力质量,根据顾客的感受和质量特性的实现程度,将质量特性划分为三种类型:基本质量、一元质量和魅力质量。这三种质量在某种程度也是质量适可而止文化的另外另外一个方面的说明。我们看看世界上公认的五位品管大师对质量的理解。戴明:一种最经济的手段,制造出市场最有用的制品。朱兰:是一种合用性。费根堡:决不是最好的,而是在某种条件的最好。石川馨:是一种能令消费者或使用者满足,并且热意沟通的特性。克劳斯比:就是让顾客觉得他们得到了超过预期的价值。从这五位品管大师对质量的理解来看,他们都认为质量其实就是适可而止。适可而止的意思到适当的程度 Japan’s famous quality management guru Tokyo University of Science professor Kano Yoshio proposed charm quality, according to the customer’s feelings and the realization of quality characteristics, the quality characteristics will be divided into three types: basic quality, unary quality and charismatic quality. These three qualities are, to some extent, another explanation of the culture of quality and culture. We look at the quality of the five quality control masters recognized in the world. Deming: One of the most economical ways to make the most useful products on the market. Juran: is a combination. Fort Fagerburg: by no means the best, but the best in some conditions. Ishikawa Shin: Is a consumer or user satisfied, and the thermal communication characteristics. Klaus than: that is to make customers feel that they have been more than expected value. From the quality control of these five master quality control point of view, they all think that the quality is in fact, one off. Moderate enough to the appropriate extent