“信访工作就是在做人的工作,人是讲感情的,有了感情就容易沟通。要设身处地为信访群众着想,给予他们充分的理解,有时候,一声问候、一个笑脸、一腔热情,就可能避免矛盾激化,就可以让信访群众看到希望。”这样一段极富人情味的言辞,出自高层领导之口,便显得意义非同寻常。因此, “Petition work is to do the work of a man, people are talking about feelings, easy to communicate with the feelings. To put ourselves in line for the masses, give them a full understanding, sometimes, a greeting, a smile, a passion, it may To avoid intensification of contradictions, we can hope that the petitioners and petitioners can see hope. ”Such a very human speech made it very meaningful by leaders at the top level. therefore,