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目的:讨消毒供应中心在工作中如何为临床提供更优质的护理服务,满足临床消毒供应需求。方法:加强护理队伍建设,不断完善规章制度,落实质量管理措施,深入了解临床需求,提供优质护理服务。结果:优质护理服务的开展,使全科护理人员转变了服务理念,牢固树立“以临床为中心,以质量为核心”的宗旨,保障了无菌物品的供应质量,提高了临床满意度。结论:通过在供应中心开展优质护理服务,不断提高消毒供应中心的服务意识、工作质量和服务效能,有效控制了医院内感染的发生,充分满足了临床需求。
OBJECTIVE: To decontaminate how to provide better quality nursing service to clinic in the work of drug supply center to meet the demand of clinical disinfection supply. Methods: To strengthen the construction of nursing team, constantly improve the rules and regulations, implement quality control measures, in-depth understanding of clinical needs and provide quality nursing services. Results: The development of high-quality nursing services enabled general nurses to change their service concept and firmly establish the principle of “taking the clinic as the center and taking the quality as the core” to ensure the quality of the sterile supplies and improve the clinical satisfaction . CONCLUSIONS: By providing quality nursing services in the supply center, we continuously improve the service awareness, quality of work and service effectiveness of the disinfection supply center, and effectively control the occurrence of nosocomial infections and fully meet the clinical needs.