在这世纪之交,世界正发生着一场深刻的信息革命。INTERNET、电子出版物、数字化技术、虚拟图书馆给世界带来了巨大的变化,也给中国带来了巨大的影响。信息的数字化成为跨世纪信息行业的一大课题。INTERNET 已深入到社会生活的方方面面。从政府决策机关,到科学研究人员,各个层次的读者对图书馆提出了新的要求,以信息服务为主的图书馆参考咨询工作正面临着新世纪的挑战。1、传统的参考咨询工作已远远不能适应时代的要求图书馆作为文献信息资源的集散地,是人们汲取知识、更新知识的场所。图书馆参考咨询工作是图书馆提供信息服务的主要手段。传统的图书馆参考咨询工作主要以提供二次文献服务及各种专题目录为主。开展各种形式的定题服务、跟踪服务等,是领导决策的依据和科学研究的坚强后 At the turn of the century, the world is undergoing a profound information revolution. INTERNET, electronic publications, digital technologies and virtual libraries have brought tremendous changes to the world and have also brought tremendous impact to China. Digital information has become a cross-century information industry, a major issue. INTERNET has deep into all aspects of social life. From government decision-making organs to scientific researchers, readers at all levels have set new demands on the library. The library reference work based on information services is facing challenges in the new century. 1, the traditional reference work has been far can not meet the requirements of the times Library as a collection of information resources, information resources, is to learn from people, to update knowledge of the place. Library reference work is the main means by which libraries provide information service. The traditional library reference work mainly to provide secondary literature services and a variety of thematic directories based. To carry out various forms of service, tracking service, etc., is the basis for decision-making and scientific research leadership strong