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在当今,仅仅做到顾客满意是不够的,而要做到帮助顾客成功,每个人的价值就在于帮助多少顾客成功．获得了多少忠诚顾客,这是一个企业的竞争力所在。由于我们面对的顾客是参差不齐形形色色的．是不好“伺候”“打发”的。因此．读懂你面对的顾客是服务的基础,是每位员工的必修课．是调整服务心态、提高服务效能、创造服务效益的首要前提。这里．我们不妨从三个方面(也叫“三八定律”)．对顾客做一个立体解析。从八个方面分析澄清顾客误区,还其顾客本原——从思想理念上弄清楚:顾客不是什么?
In today’s world, just being satisfied with your customers is not enough. To help you succeed, each person’s value lies in how many customers you help. How many loyal customers get, this is where a company’s competitiveness lies. Because we are faced with a wide range of customers. Is not good “wait” “sent”. therefore. Understand the customer you are facing is the basis of service, is a required course for each employee. Is to adjust the service mentality, improve service efficiency, service efficiency to create the first premise. Here. We may wish from three aspects (also known as “thirty-eight law”). Do a three-dimensional analysis of customers. From eight aspects of analysis to clarify the customer misunderstanding, but also its customers the original - from the ideological and ideological to clarify: what is not the customer?