通过采用大数据方法来分析与大客户的合作情况,高度分布的全球性公司可以及时地对客户满意度进行有价值的了解。对于任何希望提升稳定性和增长力的公司而言,密切关注客户关系的健康性都十分重要。了解顾客对你产品和服务的感受,对于扩展型企业服务组织尤其重要,包括后台运作、决策支持、以及针对大型项目的工程、技术和资产支持等服务组织。在过去的二十年间,这些号称为“共享服务中心”的受欢迎程度呈指数级增长,内部共享或外部外包共享的中心均是如此。共享服务中心现在在全球范围内雇佣着数以几十万计的员工,成为世界上最大型、 By using big data analytics to collaborate with big accounts, highly-distributed global companies can value valuable customer satisfaction in a timely fashion. For any company wishing to improve its stability and growth, it is important to keep a close eye on the health of your customer relationship. Understanding how customers feel about your products and services is especially important for extended enterprise service organizations, including back-office operations, decision support, and service organizations that support engineering, technology, and asset support for large projects. These last two decades have seen exponential growth in what is known as a “Shared Services Center,” as is the case for internal sharing or outsourced outsourcing. Shared service centers now employ hundreds of thousands of employees worldwide to become the world’s largest,