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汽车质量和服务方面的投诉日益增多，已经引起了各方面的关注，如何解决汽车投诉问题已经成为当前的一个迫切的课题，近年来，汽车质量和服务投诉大幅度上升，已经成为前三位的投诉热点。投诉内容包括：(1)．新车质量投诉(多次维修、长时间修理、退换非常难等)；(2)零部件质量投诉；(3)售后服务投诉《服务态度、服务水平、服务纠纷)(4)赔付问题。另一方面，也反映出消费者驾驶技术水平低、汽车技术知识缺乏、使用不正确、不按规定保养等问题，少数消费者有超合理范围维权现象。投诉的大量增加、许多问题难以解决的主要原因
The growing number of complaints about vehicle quality and service has drawn the attention of all parties concerned. How to solve the problem of vehicle complaints has become an urgent issue at present. In recent years, complaints about vehicle quality and service have risen sharply and have become the top three Complaints hot spots. Complaints include: (1). (3) after-sales service complaints "service attitude, service level, service disputes) (4) the issue of payment. On the other hand, it also reflects the low level of driving skills of consumers, the lack of technical knowledge of automobiles, the improper use of vehicles and the failure to maintain them as required. A few consumers have the phenomenon of rights protection within a reasonable range. The increase of complaints, the main reason why many problems are difficult to solve