患者满意度的调查一直以来都作为衡量护理工作的标准,尤其是医院实行责任制护理以来,满意度的高低更是作为对于整个科室护理工作的整体评价。随着医院的效益越来越好,到医院就诊的患者也越来越多,对于护理工作的要求也越来越高,那么如何才能给患者提供更优质的护理服务,提高患者对护理工作的满意度?笔者将对此问题展开分析。 Surveys of patient satisfaction have always been used as a measure of care work, especially since care has been implemented in hospitals. The level of satisfaction is even more an assessment of the care of the entire department. With the hospital getting better and better, more and more patients are coming to the hospital for treatment, and the requirements for nursing work are also getting higher and higher. How to provide patients with better nursing services and improve the patients’ Satisfaction? I will analyze this issue.