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一、心系民生,服务社会,提升消费诉求处理工作水平中心平均每天接听消费者热线电话300个左右(“3.15”当天总量高达673个)。从趋势看,消费诉求量还在持续增多。为适应形势的发展,中心及时调整扩充12315电话线路,增加了互联网受理和短信受理方式。要求话务员做到5分钟内将案件分流转办,并向社会公开承诺:一是承诺件件投诉有回声,事事处理有着落;二是确保市区执法人员30分钟到达现场,郊区和乡村执法
First, the heart of people’s livelihood, serve the community and enhance consumer demand to handle the work center average daily answering the consumer hotline about 300 ( “3.15 ” the total amount of up to 673). From the trend of view, consumer demand is still continuing to increase. In order to adapt to the development of the situation, the center adjusted and expanded 12315 telephone lines in time, and increased the ways of receiving and receiving SMS messages. Ask the operator to divert the case within 5 minutes, and made a public commitment to the community: First, promised a complaint echo, everything has to deal with; the second is to ensure that urban law enforcement officers arrived at the scene 30 minutes, the suburbs and rural law enforcement