100年前,人们取水需要先打一口井,或者到附近的河里去打水。今天有了自来水系统,人们只需要拧一下水龙头就可以了。在IT服务的概念里,未来的IT应用也像“自来水”一样方便。如何让传统的IT服务更方便这就需要服务管理。服务管理包含了IT部门控制成本和提高服务所必须的全部重要业务和运作功能,包括服务计量和提供、服务水平承诺、成本分配和计费、以及服务目录的开发和维护等。服务管理可以让IT经理更清楚地了解工作过程,严格控制成本,同时提高IT服务水平。两种应用的环境服务管理的应用环境主要有以下两种:一种是以电信公司和xSP为主的,向众多用户提供服务;另一种是在企业内部,由企业的IT部门向企业内部员工提供IT One hundred years ago, people had to take a well to get a water first, or go to the nearby river to draw water. Today, with a water system, people just need to tighten the faucet on it. In the IT service concept, future IT applications are as easy as “running water.” How to make the traditional IT services more convenient This requires service management. Service Management encompasses all of the critical business and operational functions necessary for IT to control costs and improve service, including service metering and provisioning, service level commitment, cost allocation and billing, as well as service catalog development and maintenance. Service management allows IT managers to understand the work process more clearly and control costs strictly while improving IT service levels. Two applications of environmental service management application environment mainly in the following two: one is mainly telecom companies and xSP, to provide services to many users; the other is within the enterprise, the IT department from the enterprise to the internal Staff provide IT