随着人们健康意识的不断提高,日益增多的体检人数,体检过程中投诉纠纷日趋增多,为提高体检中的服务质量[1],我科通过10年的实践,逐步完善了医疗管规章制度,特别是“危机异常值”报告的管理制度,有效地规避及减少了医疗纠纷,为顾客的诊断治疗赢得宝贵时间,提高了顾客满意度,使体检中心能良好运行,健康发展。 With the continuous improvement of people’s health awareness, the increasing number of medical examinations and the increasing number of complaints and disputes during the medical examination, in order to improve the quality of service in medical examinations [1], our department has gradually perfected the medical management rules and regulations through 10 years of practice, In particular, the management system for reporting “outliers of crisis” effectively avoided and reduced medical disputes, won valuable time for customers’ diagnosis and treatment, improved customer satisfaction, and enabled the physical examination center to operate well and develop healthily.