今天,顾客的期望值极高,几乎每个人都想要个性化的产品——而且马上就要,价格便宜,附带方便的服务。要在这种环境中取胜,公司面临的两难境地是,既要快速提供顾客需要的尽量多样化的选择,又要帮助顾客快速做出抉择,因为太多的选择会使顾客无所适从。切记:不只是为顾客创造更多的选择,更重要的是创造精明的选择,有控制的选择——公司 Today, the expectations of customers are high, and almost everyone wants a personalized product - and soon, cheap, with convenient services. To prevail in this environment, the company faces the dilemma of providing as many options as possible for its customers quickly and helping customers make quick choices because too many choices make customers feel at a loss. Remember: not only for customers to create more choices, more importantly, to create a smart choice, a controlled choice - the company