面对数量越来越多的客户以及日趋多样化的客户需求,企业必须重新考虑与客户之间的互动关系,呼叫中心从大洋彼岸的美国正在波及到世界上越来越多的地区。通常开发一个新用户与留住3～5个老用户所需费用相同,呼叫中心是提升老用户满意度的重要手段之一,同时还能在接待最简单的电话咨询时抓住新的客户 Faced with a growing number of customers and increasingly diversified customer needs, companies must reconsider their interactions with customers, and the call center from the United States across the ocean is spreading to more and more parts of the world. Often the cost of developing a new user is about the same as keeping 3-5 older users, a call center is one of the most important ways to enhance the satisfaction of old users while still capturing new customers when receiving the simplest telephone inquiries