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目的了解河北省农村居民公共卫生服务满意度现状并进行分析,为改善河北农村居民公共卫生服务质量及为有关部门制定相关政策提供依据。方法选取河北5个地区10个县,按照分层随机抽样的方法,采用自行设计公共卫生服务利用及满意度调查表对1 000名农村居民进行现况调查。同时,进行面对面访谈。结果河北省农村居民公共卫生服务总体满意度为53.7%。解释清晰度、得到尊重情况较好;技术水平、服务项目满意度偏低。结论河北省农村居民公共卫生服务的满意度处于一般水平,建议加强农村社区卫生医务人员的技术水平和增加社区卫生服务项目。
Objective To understand and analyze the status quo of public health service satisfaction of rural residents in Hebei Province and provide evidences for improving the quality of public health services for rural residents in Hebei Province and formulating relevant policies for relevant departments. Methods Ten counties in 5 districts of Hebei Province were selected. Based on the stratified random sampling method, the status quo of 1,000 rural residents was investigated by using self-designed public health service utilization and satisfaction questionnaire. At the same time, conduct face-to-face interviews. Results The overall public health service satisfaction of rural residents in Hebei Province was 53.7%. Explain the clarity, get the respect is better; technical level, service satisfaction is low. Conclusion The satisfaction of public health service of rural residents in Hebei Province is at a general level. It is suggested to strengthen the technical level of rural community health workers and increase community health service projects.